Refund policy

Kitchen Doors To Go

14-Day Returns Policy (UK Compliance)

At Kitchen Doors To Go, we are committed to delivering high-quality kitchen doors and accessories.

If you experience an issue with your order, you must contact us within 14 days of receiving your items.

Eligibility for Returns or Exchanges

Due to the made-to-order and custom nature of our products, we only accept returns or exchanges under the following conditions:

  • The item is faulty or damaged upon delivery

  • The item received is incorrect (wrong size, style, or finish)

  • The issue is a result of an error on our part

Non-Returnable Items

We do not accept returns or exchanges in the following cases:

  • Custom-made or personalised products (unless faulty or incorrect)

  • Incorrect measurements or specifications provided by the customer

  • Change of mind after order confirmation or delivery

  • Minor variations in colour or finish due to screen display differences

Return Approval Process

All return or exchange requests must be reviewed and approved by our team before any items are returned.

To request a return:

  1. Contact us within 14 days of delivery

  2. Provide your order details

  3. Include clear photos of the issue

  4. Our team will assess and respond with the next steps

Return Instructions

Do not return any items without approval.

Once your request is approved, we will provide:

  • Detailed return instructions

  • Return address information

  • Guidance on packaging and shipping

Resolution Options

If your return is approved, we will:

  • Replace the faulty or incorrect item

  • Provide a corrected product

  • Offer an appropriate solution based on the situation

Important Notes

  • Items must be returned in their original condition and packaging where possible

  • We reserve the right to refuse returns that do not meet our policy conditions

  • All decisions regarding returns and exchanges are made at the discretion of our team

Contact Us

For all return and exchange requests: